Shipping Policy
Please review our shipping policy below:
PROCESSING TIME: Once your order is placed, we will process it within 1-3 business days. We work very carefully to pack and prepare your items for shipping, ensuring they are properly secured.
SHIPPING PROCESS: During the checkout process, you will be able to select the shipping method that suits you best. Delivery times may vary depending on your location and the shipping carrier chosen. Estimated delivery times are provided during checkout, but please note that these are approximate and subject to unforeseen delays due to weather conditions or other external factors.
SHIPPING RATES: Our shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout, giving you full visibility of the charges before finalizing your purchase.
TRACKING INFORMATION: Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track your package's progress and estimated delivery date through the shipping carrier's website or tracking portal. Please note that tracking information may take a short time to become available after your order is shipped.
ORDER MODIFICATIONS & ADDRESS CHANGES: Once your order is placed, it enters our processing system. Any modifications or changes to the order, including shipping address changes, must be requested as soon as possible by contacting us. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order is processed and shipped.
LOST OR DAMAGED PACKAGES: In the unlikely event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to make a claim and resolve the issue. Please provide all relevant information and any supporting documentation to assist with the claim process.
TAXES & DUTIES: The international shipping fees do not cover any customs taxes or duties that may be imposed by the destination country's customs. Any such duties or taxes are the responsibility of the recipient upon delivery. Crisania Neri holds the right to deduct return costs from the total refund for orders rejected by customs due to unpaid duties and taxes. For additional details regarding taxes, duties, and customs regulations, please reach out directly to your local customs office.
If you have any questions or require further assistance regarding our shipping policy, please contact us.