Frequently Asked Questions

General Questions

Q: Do you offer custom nail designs?
A: Yes, I specialize in custom nail designs, including 3D miniature sculpted characters and unique themes tailored to your preferences.

Q: How do I become brand ambassador?
A: As a new brand, we currently have a limited number of brand ambassador positions available to ensure we provide the best support and resources to our existing ambassadors. While we are unable to take on additional ambassadors at this time, we encourage you to stay connected with us for future opportunities. We appreciate your understanding and continued support.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping fees and times vary based on your location.

Orders and Shipping

Q: How long does it take to process and ship orders?
A: Orders are typically processed within 1-3 business days. Shipping times depend on your location and the shipping method chosen at checkout.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress.

Q: What is your return policy?
A: When a purchase is made, it is considered final. We do not offer refunds, returns, or exchanges on any products unless there is a major manufacturing defect or mistake from our part.

Custom Designs

Q: Can you create a nail design based on my idea?
A: Absolutely! I love bringing creative ideas to life. Please contact me with your concept, and I’ll work with you to create a custom design.

Q: How long does it take to create a custom nail set?
A: Custom nail sets typically take 1-2 weeks to create, depending on the complexity of the design. I will provide an estimated completion time.