Frequently Asked Questions

General Questions
What is Crisania Neri?
Crisania Neri is a Canadian professional nail brand specializing in 3D nail art sculpting gels, gel polish, and nail art education. Our products are designed for salon professionals and serious nail artists who want high-performance materials for detailed nail art designs, character nails, and content creation.
What makes your 3D sculpting gels different?
Our Cris Clay 3D Sculpting Gels are formulated specifically for 3D nail art, with a thick, sculptable texture that holds its shape, doesn’t run or collapse while you work, and feels non-sticky on the brush and gloves. They’re designed for building 3D charms, characters, kawaii designs, and textured details, not for full nail structure like traditional builder gels. All formulas are PETA-certified vegan and cruelty-free, developed in-house and in collaboration with GMP ISO 22716 certified labs.
Are your gel products HEMA-free, TPO-free, vegan or cruelty-free?
All of our products are certified vegan, cruelty-free and TPO-free, and most are also HEMA-free. Full ingredient and safety information is available on request via our Safety Data Sheets (SDS). If you need details for a specific product, please contact us and we’ll be happy to provide the SDS.
Are your products suitable for beginners in nail art?
Yes. Our products are used by both beginners and advanced artists. If you’re new to 3D nail art, we recommend starting with Cris Clay Classic 3D Sculpting Gel (easy to control and ideal for charms and simple 3D shapes), the Pat Art Gel Palette (perfect for gradients, shading, chrome isolation, and details), and our beginner-friendly 3D nail art class. Beginning with these products and resources will make learning 3D techniques much easier and more enjoyable.
Do you sell a light or lens for nail photography and content creation?
Yes. We offer a professional LED studio light and macro lenses designed for nail art photography, product photography, and video content creation. Together, they help you capture sharp close-up shots of nail art and details, show true-to-life color and shine for gels and cat eye effects, and achieve clean, professional lighting for tutorials and social media.
Are you involved in nail safety or independent education?
Yes. Crisania Neri is an educator and board member for the Healthy Nails Collaborative, a non-profit organization focused on science-based nail education and safer standards in the industry. We’ve written an article on working safely with 3D sculpting gels, and the Healthy Nails Collaborative links directly to our website as a recommended source for these products.
Orders & Shipping
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress.
What is your return policy?
When a purchase is made, it is considered final. We do not offer refunds, returns, or exchanges on any products unless there is a major manufacturing defect or mistake from our part.
How long does it take to process and ship orders?
Orders are typically processed within 1-5 business days. Shipping times depend on your location and the shipping method chosen at checkout.
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and times vary based on your location.